4. Relationship-Based Approach
I believe in a relationship-based approach, personally and professionally, where collaboration is at the forefront.
I often send client’s videos with the progress of their site (during our build phase) or updates I’ve made (like answering support tickets). I have heard dozens of times how much they love that personal touch.
To take it one step further, there’s nothing more rewarding than hopping on a plane to visit clients all across the US.
One morning, after Super Bowl Sunday, I woke up at 3am to visit client’s in NYC. How did I do that? Not sure. WAS IT WORTH IT? HELL YES!